Refund policy

 

 

 

Refund Policy

Please review our refund policy below.

1. Returns
You may return items to our warehouse within 14 days of receiving your order for a full refund or exchange, provided that:
Items are unworn, unwashed, and in their original condition with receipt.
All tags and packaging are intact.

 

2. Non-Returnable Items
The following items are non-returnable:
Sale items
Gift cards
Items marked as final sale

 

3. How to Initiate a Return
To start a return, please follow these steps:
1. Contact Us: Email us at info@cynthiamonicacm.store to request a return.

2. Receive Instructions: If your return is accepted, we will provide you with a return authorization and further instructions.

3. Package Your Return: Securely package the item(s) you wish to return.

4. Ship Your Return: Send the package to the address provided in the return instructions. You are responsible for return shipping costs unless the return is due to our error.

 

4. Refunds
Refunds will be processed after we receive your returned item. The refund will be issued to the original payment method. Please note that it may take additional time for your bank to process the refund.

5. Damaged Items
If you receive wrong item or damaged, please contact us to evaluate the issue.

 

6. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.